FAQs


If you are a member of the media interested in visiting a local JCPenney store, check out our Stores page at jcpenney.com/findastore to identify which location you are interested in covering.

After you have determined the location, please contact [email protected] or 972-431-3400 with the story idea, proposed date/time and store location. If approved, a member of the Corporate Communications & Public Relations team will make the necessary arrangements and contact you to confirm your store visit. Please note we cannot accommodate all requests.
If you are interested in interviewing a JCPenney executive, send a brief synopsis of your story angle, as well as interview deadline, to [email protected] or call 972-431-3400 and a member of the Corporate Communications & Public Relations team will look into your request. Please note that executive availability will be limited if the deadline is less than one week away.
To request a JCPenney executive for a speaking opportunity, reach out to [email protected] or call 972-431-3400 and a member of the Corporate Communications & Public Relations team will review your request.
Please contact [email protected] or call 972-431-3400 for a copy of the JCPenney Filming Inquiry Form, which upon completion and submission, will serve as the formal request for consideration.

Please note JCPenney only participates in filming inquiries that provide positive verbal and/or on-screen credit through JCPenney signage, store branding, etc. A JCPenney location agreement and Certificate of Liability Insurance (CIO) are required for filming authorization.
Please e-mail [email protected] to request product samples. You can also visit the Fashion & Home page on the Company Newsroom to download the latest fashion and home look books.
For donation or sponsorship requests, reach out to the local JCPenney General Manager directly. Please be aware that our philanthropic giving is focused on closing the opportunity gap for underserved youth. You may learn more about the programs we support at jcpenney.com/community.
Visit our Investor Relations website or Financial Overview page for annual/quarterly financials, including total net sales, cost of goods sold, SG&A and adjusted EPS.
For JCPenney historical information, contact Joan Gosnell, University Archivist of the JCPenney Archives at Southern Methodist University’s DeGolyer Library.
Visit our Company Newsroom to access photos, video and other basic company information, including press releases, executive portraits & bios, financial overview, brand profiles, awards & distinctions, total store count, historical timeline and more.

NOTE: By downloading an image or video appearing in the newsroom, you understand and agree, and hereby represent that: (1) you are either a student of an accredited primary, secondary or higher education institution or a member of the news media; (2) use of the image or video is in connection with a student report, story or an article appearing in newspapers, periodicals, digital publications or television; (3) image or video and rights thereto remain the property of JCPenney; and (4) use of the image or video are not for publication covers, advertising, promotion or otherwise for commercial purposes. Furthermore, use of any and all images or video appearing on this page must each include the notice “Image and video courtesy of JCPenney.” Use of materials copied from this website are at your own risk. You must obtain prior written consent from JCPenney or its affiliate(s) for uses that exceed the above parameters.
Visit the Investor Relations page to sign up for Company e-mails, alerts and more.
A member of the Corporate Communications & Public Relations team can assist with additional questions or inquiries by e-mailing [email protected] or calling our Media Hotline at 972-431-3400.