JCPenney was founded in Kemmerer, Wyoming, in 1902 by James Cash Penney. The first store, named The Golden Rule, set the standard by which we have operated for over a century – to treat others as we would like to be treated. Today, we operate approximately 850 locations across the United States and Puerto Rico – and while fashion and shopping patterns have evolved, our focus on customer service remains unchanged.
JCPenney has a diversified supplier base, purchasing merchandise from approximately 2,700 domestic and foreign suppliers. In addition to the Plano, Texas home office, the Company maintains buying and quality assurance offices in multiple locations across the globe.
JCPenney recognizes that sustaining strong relationships with our suppliers is crucial. The Company’s supplier principles detail strict expectations of all suppliers that conduct business with JCPenney. Principles include expectations on business ethics, working conditions, safe products, social responsibility and environmental impact.
JCPenney pioneered e-commerce in 1994 with the introduction of jcp.com, one of the first online apparel and home furnishings websites. Today, the site has grown to be an integral part of JCPenney’s omnichannel approach to retail. Optimized for tablet and mobile devices, jcp.com is also available at tens of thousands of in-store point-of-sale registers and hand-held devices, allowing associates to check merchandise availability in all JCPenney stores, as well as place orders on the spot. What’s more, the Company’s 4.5-star-rated mobile app for Apple iOS and Android enables customers to browse the entire jcp.com assortment and complete online orders quickly and easily. Online orders are available for pickup at any JCPenney location across the country, with many online items available for same-day pickup. JCPenney stores are also capable of fulfilling online orders for home delivery, increasing delivery speed and offsetting last-mile delivery costs. Online orders can also be conveniently be returned to any store for an immediate refund and free return shipping.
Our founder James Cash Penney’s legacy of giving back to the communities in which we live and work is as relevant today as it was when he first opened his store in 1902. At JCPenney, we’re committed to building strong, vibrant communities by investing our time and resources to benefit causes and charities that help at-risk youth build the confidence they need to succeed in school and prepare for a rewarding career. Through the volunteer spirit of our passionate associates, we do our part to help make our communities a better place for future generations. For more information, visit www.jcp.com/community.